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Wohler Opens EMEA Service Center
July 29, 2010
Source: Wohler
Wohler Technologies announced the opening
of a new Wohler service center serving customers in the EMEA
territory.
Based in France, the Wohler EMEA Service Center will act as
the first line of second- and third-tier support for Wohler
customers, not only enabling faster turnaround times, but
also simplifying administrative paperwork and shipping procedures.
First-tier support and administrative tasks, such as RMA requests,
will continue to be handled by staff at Wohler's U.S. headquarters.
"The increasing adoption of Wohler systems across the
EMEA market led us to establish this new service center, which
gives our customers an added degree of confidence and peace
of mind in accessing repair services," said Carl J. Dempsey,
Wohler president and CEO.
"With a 'local' service center, our customers will be
able to realize improved efficiency, delivery times, and shipping
costs while enjoying the convenience of working with their
preferred intra-Euro shipping firm and avoiding U.S. Customs
paperwork for temporary re-importation of goods."
Customers in EMEA markets previously sent units directly to
Wohler's U.S. office for repair. Now they will be able to
ship them to Wohler's service center in Europe, reducing both
shipping costs and delays. The center will provide support
and service for the entire range of Wohler products, and its
location in the same or nearby time zone will facilitate timely
responses to customer inquiries.
Lorys Tildian will manage the Wohler EMEA Service Center,
which will be staffed by service engineers according to demand.
Customers may contact the Wohler EMEA Service Center by e-mail
at SupportEurope@wohler.com.
The center's delivery address is:
Wohler EMEA Service Center, c/o Ashiv
Les Perrettes
26120 Bercelonne
France
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