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NewTek Expands Professional Video Product Support
with ProTek Program
December 2, 2011
Source:
NewTek NewTek, provider
of portable live production and 3D animation systems has expanded its customer
service program to include ProTek, a tiered support plan for the TriCaster line
of portable live production systems and 3Play line of instant replay devices.
ProTek Care is a cost-effective way for professional video
customers to protect their investment in NewTek equipment, with extended support
hours, immediate access to support, quicker guaranteed repair turnaround, faster
shipping, guaranteed timely email response, and advance or next day exchanges.
ProTek Elite?, available only through qualified NewTek Elite Partners, adds more
benefits, with product loaners and local product expertise. ProTek
Care benefits include: · Extended support
hours - later contact hours, seven days a week ·
Faster response time than standard- or out-of-warranty customers Under
five minutes on average for phone Within four business
hours guaranteed response for email · Extended
/ extendable coverage above and beyond warranty Warranty
covers 12 months from registration ProTek is renewable
annually until product end-of-service ·
Faster repair turnaround vs. standard warranty 3-5 days
vs. ~10 days · Faster shipping ProTek
customers always get next-day shipping service vs. ground ·
Available advance exchange – mission critical environments can always be
protected $295 for ProTek Care customers; free access to
loaner systems for ProTek Elite customers Not available
for standard- and non-warranty customers NewTek
ProTek service plans are available now in the U.S. and Canada through NewTek Elite
Resellers. Plans acquired in December 2011 include 12 months coverage beginning
January 3, 2012 for NewTek video products purchased since October 6, 2010.
With NewTek TriCaster, anyone can simultaneously produce,
live stream, broadcast, project and record HD and SD network-style productions.
A single operator or small team can switch between multiple cameras, virtual inputs
and live virtual sets, while inserting clips, titles and motion graphics with
multi-channel effects. TriCaster is used by schools, sports organizations, broadcasters,
houses of worship, webcasters, government agencies and others to provide a new
level of extended programming and content to their audiences. NewTek
3Play gives sports broadcasters, leagues, teams, schools and venues an affordable
option to deliver instant replay and slow motion for broadcast, webcast, arena
scoreboard displays, and more, without sacrificing quality. 3Play offers revolutionary
price-performance value that makes HD, multi-channel instant replay accessible
to almost everyone.
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