Keywest Technology announces partnership with Verrex to provide digital signage sales, support, service to customers in Asia Pacific region

September 15, 2010

Source: Keywest

The partnership combines Keywest Technology's industry leading digital signage hardware and software technology with the audiovisual solutions expertise of Verrex for customers in the region.

Keywest Technology announced today that effective immediately it has partnered with Verrex, a design-build integrator and managed services provider of conferencing, collaboration and presentation technologies, as its primary agent in the Asia-Pacific region responsible for digital signage systems sales, marketing, design and support.

The move expands the presence of Keywest Technology in the region, positioning the company to better serve the digital signage needs of customers throughout Asia Pacific. The new partnership combines the superior digital signage solutions offered by Keywest Technology with unequalled sales, service and support provided by Verrex.

Verrex will provide sales and service to Keywest Technology customers from its Asia Pacific headquarters in Hong Kong. Verrex sales engineers and technicians are available immediately to provide assistance including Andrew Cheung, Verrex Asia Pacific Regional Sales Manager, the primary account manager for Keywest Technology products.

"I am pleased we have reached an exclusive agreement with Verrex as our digital signage partner in the Asia Pacific region," said Keywest Technology president Nick Nichols. "This new partnership will provide customers in the region with the highest level of sales, support, service and training available throughout the audiovisual industry."

The new partnership makes available full service and support for Keywest Technology digital signage hardware and software in the local time zones throughout the region. Verrex is providing business hours telephone support from its Hong Kong headquarters with after-hours support provided by Verrex's Global Service Desk and Keywest Technology's offices in Lenexa, Kan. This approach provides near 24-hour-a-day live support during the work week.

"This local presence means our customers will have more hours in the day to resolve any problems that might arise," said Nichols. "Of course, Keywest Technology is always available via support@keywesttechnology.com, and that has not changed."

Verrex also will provide customers in the region with direct access to Keywest Technology's exchange program. Verrex will maintain an exchange pool of Keywest Technology digital signage products. The units will be shipped within three days of a request. These units will be new or refurbished and factory certified and tested.

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